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Paid customs duties, but had to return your purchase?

We can help you get your customs duty refunded, stress-free. Easy, simple, Duty Refunds.

Duty deferment account (DDA)

A duty deferment account (DDA) is an account that is used to hold duty payments that an importer owes.

A DDA ensures that duties are paid in the correct currency, amount and form.

HMRC manages duty deferment accounts, and businesses can apply for one online.

What can you defer?

  • Customs and excise duties and import VAT
  • Anti-damping duties imposed by the EU
  • Interest charges on customs debt

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Questions?

Got any questions for us? We’d love to hear from you. You can get in touch with us by email on [email protected] or via our live chat.
Can I get my customs duty refunded?
If you’ve returned an item to a retailer abroad worth over £135, then most likely yes! There are a few caveats though. Certain items like alcohol and tobacco aren’t eligible.

And there are time limits too.

If you returned the item because it was damaged or defective, it can’t have first entered the UK more than 365 days ago. And if you returned the item because you didn’t want it anymore, it can’t have entered the UK more than 90 days ago.
How long does it take to get my refund?
How much will I get back?
Who will handle my claim?
What is a letter of authorisation?
Who are Duty Refunds?