Say YES when British shoppers ask for duty refunds—it’s automatic and costs you nothing.
We reclaim UK import duty & VAT after every return and pay the money straight to your customer’s bank account.
The ultimate retention tactic—and it’s free forever.
The ultimate retention tactic—and it’s free forever.
Internationals brands using Duty Refunds to delight UK shoppers
Guaranteed duty refunds on every returned product
Duty Refunds integrates with your returns process to automatically refund import fees to customers.
Here’s how it works:
1
You approve the product return
2
The customer gives us permission to contact HMRC on their behalf,
by signing directly inside your branded portal
3
We file a claim to refund all import fees & VAT
4
Refunds are sent directly to the customer
Effortless integration with your existing returns process
Integrate in 10 minutes
Delight customers forever
Duty Refunds is a plug-and-play solution that requires
no coding or development.
Use our self-service portal to get set up in 10 minutes.
Your refund portal will always “look like you”
Easily customize the refund portal with your colors, images, fonts and a personal URL slug.
Your customers already love us
You will never pay for our service
We don’t have integration costs or monthly fees.
In fact, we pay a referral fee every time we refund one of your customers:
In fact, we pay a referral fee every time we refund one of your customers:
The customer gets 85%
Duty Refunds keeps 7.5%
You keep the other 7.5%
That’s it. No complicated fees, no sliding scale.
Want to give customers your 7.5% too? We’ll do it automatically.
Want to give customers your 7.5% too? We’ll do it automatically.
HMRC
Refund
DutyRefunds
Customer
85%
85%
Merchant (you)
7.5%
We’ve already refunded £1,000,000 to UK shoppers
Will yours be next?