For shoppers For business

Paid customs duties, but had to return your purchase?

We can help you get your customs duty refunded, stress-free. Easy, simple, Duty Refunds.

Glossary

A

Ad Valorem
Air Waybill number
ATA Carnet

B

Bill of Lading (B/L, BOL)
Bonded Goods
Brokerage

C

Certificate of Origin
CAF
CIF
Commercial invoice
Commodity codes
Customs authority
Customs charges
Customs clearance
Customs declaration
Customs department

D

DAP
DAT
DDP shipment
DDU shipment
De minimis value
Deferment

F

FOB
Freight forwarder

G

GST

H

Handling fee

I

Import duty
Import VAT
Incoterms

L

LDP shipment

P

Preference Duty

S

Shipper

T

Tariff Code
Trade and Cooperation Agreement
Transport costs

V

VAT

Initiate your refund

Purchase details

Let us know details about the item

Claim authorisation

Confirm your details

Supporting documents

Supply documents as proof

Refund tracker

Track where you are in the process

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Questions?

Got any questions for us? We’d love to hear from you. You can get in touch with us by email on contact@dutyrefunds.co.uk or via our live chat.
Can I get my customs duty refunded?
If you’ve returned an item to a retailer abroad worth over £135, then most likely yes! There are a few caveats though. Certain items like alcohol and tobacco aren’t eligible.

And there are time limits too.

If you returned the item because it was damaged or defective, it can’t have first entered the UK more than 365 days ago. And if you returned the item because you didn’t want it anymore, it can’t have entered the UK more than 90 days ago.
How long does it take to get my refund?
How much will I get back?
Who will handle my claim?
What is a letter of authorisation?
Who are Duty Refunds?