Paid customs duties, but had to return your purchase?

We can help you get your customs duty refunded, stress-free. Easy, simple, Duty Refunds.

ATA Carnet

ATA Carnet is an international customs document that allows a shipper to import goods without paying import duties and taxes. It’s used when goods are imported temporarily, like for retail sampling or an event.

How do you get an ATA Carnet?

Sometimes called a “Merchandise Passport”, an ATA Carnet is regulated by two organisations: the World Customs Organisation and the International Chamber of Commerce’s World Chambers Federation.

This system is accepted by 80 countries, with new ones being added to the list all the time.

The document allows retailers to show their products in foreign markets and promote international trade.

Typically, an ATA Carnet is valid for up to one year. For exhibition items the ATA Carnet is valid for six months.

Advantages of ATA Carnet

The advantages of ATA Carnet are:

  • No import duties and taxes
  • Simpler customs procedures as just one document is needed for customs transactions
  • Unlimited imports/exports.

Merchandise covered by ATA Carnet

ATA Carnet covers the following merchandise:

  • Commercial samples;
  • Professional equipment;
  • Goods for exhibitions.

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Can I get my customs duty refunded?
If you’ve returned an item to a retailer abroad worth over £135, then most likely yes! There are a few caveats though. Certain items like alcohol and tobacco aren’t eligible.

And there are time limits too.

If you returned the item because it was damaged or defective, it can’t have first entered the UK more than 365 days ago. And if you returned the item because you didn’t want it anymore, it can’t have entered the UK more than 90 days ago.
How long does it take to get my refund?
How much will I get back?
Who will handle my claim?
What is a letter of authorisation?
Who are Duty Refunds?