Paid customs duties, but had to return your purchase?

We can help you get your customs duty refunded, stress-free. Easy, simple, Duty Refunds.

Customs Department

The customs department is the government agency responsible for regulating the flow of goods in and out of a country.

The primary purpose of the customs department is to collect duties and taxes on imported goods. Additionally, the customs department works to prevent the smuggling of contraband, such as drugs and weapons.

To do this, customs officials inspect shipments and conduct interviews with travellers. They also use state-of-the-art technology to screen for illegal items.

In the UK, the customs department is HMRC.

Responsibilities of the customs department

  • Manage customs declaration at the UK border, including checking passports and visas and preventing the entrance of illegal goods
  • Investigate and prevent crimes such as smuggling, money laundering, and terrorist activities
  • Issue customs duties and collecting taxes on imports and export

M- aintain trade agreements and regulations, providing information and assistance to businesses engaged in international trade

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Can I get my customs duty refunded?
If you’ve returned an item to a retailer abroad worth over £135, then most likely yes! There are a few caveats though. Certain items like alcohol and tobacco aren’t eligible.

And there are time limits too.

If you returned the item because it was damaged or defective, it can’t have first entered the UK more than 365 days ago. And if you returned the item because you didn’t want it anymore, it can’t have entered the UK more than 90 days ago.
How long does it take to get my refund?
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What is a letter of authorisation?
Who are Duty Refunds?