Paid customs duties, but had to return your purchase?

We can help you get your customs duty refunded, stress-free. Easy, simple, Duty Refunds.

Delivered at Terminal (DAT)

DAT is a delivery method where the seller pays for the transport of goods to a terminal and the buyer pays for the transport of goods from the terminal. As a delivery method, it can be beneficial for both parties as it allows them some flexibility in their operational costs.

DAT can also help to speed up the delivery process as it eliminates the need for the seller to transport the goods to their own facility.

The terminal can be any place. For example, a warehouse, container yard, or transport hub.

Seller’s Responsibilities

  • Covering the costs of transport to the terminal
  • Insuring the shipment
  • Paying for loss of the goods or damage

Buyer’s Responsibilities

  • Paying for import charges if applicable
  • Transporting the goods further once they arrive at the terminal

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Got any questions for us? We’d love to hear from you. You can get in touch with us by email on or via our live chat.
Can I get my customs duty refunded?
If you’ve returned an item to a retailer abroad worth over £135, then most likely yes! There are a few caveats though. Certain items like alcohol and tobacco aren’t eligible.

And there are time limits too.

If you returned the item because it was damaged or defective, it can’t have first entered the UK more than 365 days ago. And if you returned the item because you didn’t want it anymore, it can’t have entered the UK more than 90 days ago.
How long does it take to get my refund?
How much will I get back?
Who will handle my claim?
What is a letter of authorisation?
Who are Duty Refunds?