Paid customs duties, but had to return your purchase?

We can help you get your customs duty refunded, stress-free. Easy, simple, Duty Refunds.

Value-Added Tax (VAT)

Value-added tax (VAT) is a tax levied on most goods and services in the UK. It plays a vital role in funding public services. The standard VAT rate is 20%, but there are also reduced rates for specific items.

Businesses charge this tax when they sell goods or services to customers, but it can also be charged on imported goods. The VAT charged on imported goods is called Import VAT and the process of collecting it is different.

How does VAT work?

UK businesses include VAT in the price of eligible goods and services, so customers will usually pay VAT at the point of sale. After it is paid, businesses will forward the VAT amount to HMRC.

Sign up to the monthly newsletter

Initiate your refund

Purchase details

Let us know details about the item

Claim authorisation

Confirm your details

Supporting documents

Supply documents as proof

Refund tracker

Track where you are in the process

Check out our reviews on TrustPilot


Got any questions for us? We’d love to hear from you. You can get in touch with us by email on or via our live chat.
Can I get my customs duty refunded?
If you’ve returned an item to a retailer abroad worth over £135, then most likely yes! There are a few caveats though. Certain items like alcohol and tobacco aren’t eligible.

And there are time limits too.

If you returned the item because it was damaged or defective, it can’t have first entered the UK more than 365 days ago. And if you returned the item because you didn’t want it anymore, it can’t have entered the UK more than 90 days ago.
How long does it take to get my refund?
How much will I get back?
Who will handle my claim?
What is a letter of authorisation?
Who are Duty Refunds?