Paid customs duties, but had to return your purchase?

We can help you get your customs duty refunded, stress-free. Easy, simple, Duty Refunds.

Delivered at Place (DAP)

DAP stands for Delivered at Place. This term is used when a seller pays for the entire delivery from shipment up to the final destination.

The nominated location can be either a warehouse, a container terminal, or another location specified by the buyer. Once the goods arrive at the location, the buyer is responsible for paying any further transportation costs and clearing the goods for import.

How do DAP shipments work?

DAP shipments allow businesses to send and receive products without having to worry about managing the logistics themselves.

Instead, the supplier takes care of all the details from transportation to customs clearance. This can be a convenient option for businesses that don't have their own shipping department or need to send goods to an international destination.

Seller’s responsibilities

  • Secure licenses, as well as any relevant documents, such as commercial invoices
  • The transport of the goods to the port, loading, and delivery to the nominated location
  • The shipping costs.

Buyer’s responsibilities

  • Pay for the goods
  • Handling the import documentation
  • Paying the import charges
  • Unloading and transporting the goods from the nominated location to the final location

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Got any questions for us? We’d love to hear from you. You can get in touch with us by email on or via our live chat.
Can I get my customs duty refunded?
If you’ve returned an item to a retailer abroad worth over £135, then most likely yes! There are a few caveats though. Certain items like alcohol and tobacco aren’t eligible.

And there are time limits too.

If you returned the item because it was damaged or defective, it can’t have first entered the UK more than 365 days ago. And if you returned the item because you didn’t want it anymore, it can’t have entered the UK more than 90 days ago.
How long does it take to get my refund?
How much will I get back?
Who will handle my claim?
What is a letter of authorisation?
Who are Duty Refunds?