Paid customs duties, but had to return your purchase?

We can help you get your customs duty refunded, stress-free. Easy, simple, Duty Refunds.

Delivery Duty Unpaid (DDU) Shipment

Delivery duty unpaid (DDU) is a term that refers to goods being delivered without a seller having to pay duties and taxes. It means that the buyer is responsible for paying any duties and taxes due on the delivery.

A DDU shipment is typically used when shipping goods from one country to another, and the seller is not registered with the customs authority in the destination country. In this case, the seller cannot pay the duties and taxes on behalf of the buyer.

This is one of the most common delivery methods for e-commerce goods that are shipped to UK consumers. The consumer has to pay customs charges to the courier to receive the goods.

With a DDU shipment, the seller is typically responsible for:

  • Delivery of the goods and relevant export documentation
  • The seller pays for the loading and transportation of the goods

And the buyer is responsible for:

  • ustoms clearance and customs charges, including unloading, and delivery costs
  • Any loss or damage once the goods enter the destination country.

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Can I get my customs duty refunded?
If you’ve returned an item to a retailer abroad worth over £135, then most likely yes! There are a few caveats though. Certain items like alcohol and tobacco aren’t eligible.

And there are time limits too.

If you returned the item because it was damaged or defective, it can’t have first entered the UK more than 365 days ago. And if you returned the item because you didn’t want it anymore, it can’t have entered the UK more than 90 days ago.
How long does it take to get my refund?
How much will I get back?
Who will handle my claim?
What is a letter of authorisation?
Who are Duty Refunds?