Paid customs duties, but had to return your purchase?

We can help you get your customs duty refunded, stress-free. Easy, simple, Duty Refunds.

Delivery Duty Paid (DDP) Shipment

Delivery Duty Paid (DDP) means that a seller has agreed to pay any import duties and taxes on behalf of a buyer, as well as shipping costs, insurance, and any other costs that may arise when shipping an item from one country to another.

This can be a convenient option if the buyer is unfamiliar with the import process.

With a DDP shipment, the seller is responsible for:

  • Delivering the goods to the buyer’s location
  • All costs and risks associated with delivering the goods (loading and unloading, shipping costs, import charges)
  • Providing the necessary documentation (commercial invoice and packing list)

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Got any questions for us? We’d love to hear from you. You can get in touch with us by email on or via our live chat.
Can I get my customs duty refunded?
If you’ve returned an item to a retailer abroad worth over £135, then most likely yes! There are a few caveats though. Certain items like alcohol and tobacco aren’t eligible.

And there are time limits too.

If you returned the item because it was damaged or defective, it can’t have first entered the UK more than 365 days ago. And if you returned the item because you didn’t want it anymore, it can’t have entered the UK more than 90 days ago.
How long does it take to get my refund?
How much will I get back?
Who will handle my claim?
What is a letter of authorisation?
Who are Duty Refunds?