Paid customs duties, but had to return your purchase?

We can help you get your customs duty refunded, stress-free. Easy, simple, Duty Refunds.

Trade and Cooperation Agreement

The Trade and Cooperation Agreement is the agreement between the UK and the EU that set out the terms of the UK’s withdrawal from the EU as well as future ways of working.

Key aspects

  • Common and institutional provisions
  • Trade, transport, and fishery
  • Law enforcement and security
  • Health and cyber security
  • Participation in union programmes, financial management, and provisions
  • Settlement and horizontal provisions

Rules of Origin

The agreement contains the Rules of Origin that set out how to determine the country of origin for goods traded between the UK and EU.

If goods imported from the EU into the UK are manufactured in the EU, the import duty rate is 0%.

The Rules of Origin were designed to ensure that only goods originating in the UK or EU can benefit from preferential tariff treatment.

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Got any questions for us? We’d love to hear from you. You can get in touch with us by email on or via our live chat.
Can I get my customs duty refunded?
If you’ve returned an item to a retailer abroad worth over £135, then most likely yes! There are a few caveats though. Certain items like alcohol and tobacco aren’t eligible.

And there are time limits too.

If you returned the item because it was damaged or defective, it can’t have first entered the UK more than 365 days ago. And if you returned the item because you didn’t want it anymore, it can’t have entered the UK more than 90 days ago.
How long does it take to get my refund?
How much will I get back?
Who will handle my claim?
What is a letter of authorisation?
Who are Duty Refunds?