Paid customs duties, but had to return your purchase?

We can help you get your customs duty refunded, stress-free. Easy, simple, Duty Refunds.

Freight forwarder

A freight forwarder is a company that helps to organise the transport of goods for its clients. This includes tracking and tracing shipments, booking cargo space, and giving advice on customs rules and regulations. Insurance and warehousing can be provided by the freight forwarder as well.

Responsibilities of a freight forwarder

  • Preparation of documents needed for importing/exporting the goods
  • Negotiation of freight charges and selection of transport providers
  • Managing inventory during the storage
  • Completing the insurance claims

Benefits of using a freight forwarder

  • Simplifies the process of shipping
  • Provide all necessary documentation and insurance for shipping
  • Make it easier to manage freights because only a single invoice is used

The freight forwarding process

  1. Export haulage

This step involves taking the products from the forwarder’s warehouse.

  1. Export customs clearance

The forwarder will check whether the products and paperwork match.

  1. Items checkpoint

The items arrive at the warehouse and are unloaded. The team does a quality control check and matches the documentation.

  1. Import customs clearance

The items go through customs clearance, and the rate of import duties and taxes is determined. The freight forwarder pays customs charges on behalf of its client.

  1. Handling at destination

After customs clearance, the products are prepared for transport to their final destination.

  1. Import haulage

The last step of the process is import haulage - the transport of the goods from the warehouse to their final destination.

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Got any questions for us? We’d love to hear from you. You can get in touch with us by email on or via our live chat.
Can I get my customs duty refunded?
If you’ve returned an item to a retailer abroad worth over £135, then most likely yes! There are a few caveats though. Certain items like alcohol and tobacco aren’t eligible.

And there are time limits too.

If you returned the item because it was damaged or defective, it can’t have first entered the UK more than 365 days ago. And if you returned the item because you didn’t want it anymore, it can’t have entered the UK more than 90 days ago.
How long does it take to get my refund?
How much will I get back?
Who will handle my claim?
What is a letter of authorisation?
Who are Duty Refunds?