Paid customs duties, but had to return your purchase?

We can help you get your customs duty refunded, stress-free. Easy, simple, Duty Refunds.

Bonded Goods

Bonded goods are items shipped from abroad that are stored in a specially regulated warehouse until they are customs cleared for their final destination.

In order for bonded goods to be stored, they must have a bill of lading that lists the value of the goods and the duties owed. Once the duties are paid, the goods can be released from the warehouse and transported to their final destination. Until the duties are paid, the goods remain in bond.

Documents required for storage of bonded goods

Besides a BOL, other documents are required for the storage of goods in bonded warehouses:

  • Bill of entry
  • Transfer request form from the warehouse
  • Bill of export
  • Shipping bill

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Got any questions for us? We’d love to hear from you. You can get in touch with us by email on or via our live chat.
Can I get my customs duty refunded?
If you’ve returned an item to a retailer abroad worth over £135, then most likely yes! There are a few caveats though. Certain items like alcohol and tobacco aren’t eligible.

And there are time limits too.

If you returned the item because it was damaged or defective, it can’t have first entered the UK more than 365 days ago. And if you returned the item because you didn’t want it anymore, it can’t have entered the UK more than 90 days ago.
How long does it take to get my refund?
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What is a letter of authorisation?
Who are Duty Refunds?