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Paid customs duties, but had to return your purchase?

We can help you get your customs duty refunded, stress-free. Easy, simple, Duty Refunds.

Transport costs

Transport costs are costs associated with the movement of shipped goods from export to arrival. These costs include fuel, salaries, vehicle maintenance, distribution networks, etc.

Transport costs indirectly affect the price of the product and market competitiveness.

These costs will depend on:

  • Transportation Expense Ratio
  • Cost of transportation
  • Operating Cost per Kilometre
  • Fixed expenses
  • Variable expenses
  • Cost per delivery

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Purchase details

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Claim authorisation

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Supporting documents

Supply documents as proof

Refund tracker

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Questions?

Got any questions for us? We’d love to hear from you. You can get in touch with us by email on [email protected] or via our live chat.
Can I get my customs duty refunded?
If you’ve returned an item to a retailer abroad worth over £135, then most likely yes! There are a few caveats though. Certain items like alcohol and tobacco aren’t eligible.

And there are time limits too.

If you returned the item because it was damaged or defective, it can’t have first entered the UK more than 365 days ago. And if you returned the item because you didn’t want it anymore, it can’t have entered the UK more than 90 days ago.
How long does it take to get my refund?
How much will I get back?
Who will handle my claim?
What is a letter of authorisation?
Who are Duty Refunds?