How it works
01
Answer a few questions
We’ll ask you for some basic information about your international item return,
like how much it cost and what courier you used.
02
Meet your claim handler
We’ll pair you with a real person who will do all the heavy lifting with HMRC.
They’ll ask you to sign a letter giving Duty Refunds permission
to work on your behalf.
03
Get your refund
We prepare and submit the paperwork and your money goes straight into your
account — usually in about 4 weeks1.
Why choose Duty Refunds?
UK shoppers use Duty Refunds for this simple reason:
they don’t want to deal with the hassle of filling out long forms and chasing
customs invoices from HMRC. At Duty Refunds, we’ll do all the groundwork for you.
- £250 average refund2
- 15% service fee
- Rated Excellent on TrustPilot
How much does it cost?
We charge a flat 15% service fee on the total amount of your refund.
There are no hidden costs
and you only pay when we’re successful in reclaiming your customs duty.
and you only pay when we’re successful in reclaiming your customs duty.
Check out our reviews on TrustPilot
1Most claims take 4 weeks to process from customer submission of proof of return to refund
granted by HMRC. Average time is based on all Duty Refunds claims from December 2021 to July 2022.
Any delay in the customer submitting valid documentation may elongate this timeline. Delays from HMRC
are possible. Customers will be kept up to date on the expected timeline throughout the claims process.
2Average refund value based on total amount owed to Duty Refunds customers from HMRC December 2021-July 2022. Customers are charged a flat rate 15% service fee based on the total amount owed from HMRC.
2Average refund value based on total amount owed to Duty Refunds customers from HMRC December 2021-July 2022. Customers are charged a flat rate 15% service fee based on the total amount owed from HMRC.