Paid customs duties, but had to return your purchase?

We can help you get your customs duty refunded, stress-free. Easy, simple, Duty Refunds.

Customs Authority

The customs authority is responsible for managing the collection of customs duties and tariffs on imported goods. They are typically located at ports of entry, such as airports and seaports.

They also play an important role in national security, as they work to prevent the illegal importation of weapons and drugs. The customs authority is essential to ensuring the smooth operation of international trade.

Responsibilities of the customs authority

  • Review and assess tariff classifications for imported and exported goods
  • Verify the compliance of shipments with trade regulations
  • Process import and export documentation

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Questions?

Got any questions for us? We’d love to hear from you. You can get in touch with us by email on contact@dutyrefunds.co.uk or via our live chat.
Can I get my customs duty refunded?
If you’ve returned an item to a retailer abroad worth over £135, then most likely yes! There are a few caveats though. Certain items like alcohol and tobacco aren’t eligible.

And there are time limits too.

If you returned the item because it was damaged or defective, it can’t have first entered the UK more than 365 days ago. And if you returned the item because you didn’t want it anymore, it can’t have entered the UK more than 90 days ago.
How long does it take to get my refund?
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