For shoppers For business

Paid customs duties, but had to return your purchase?

We can help you get your customs duty refunded, stress-free. Easy, simple, Duty Refunds.

Customs Declaration

A customs declaration is an official document that lists all details of imported or exported goods.

The person controlling the imported/exported goods fills out the customs declaration form.

It is necessary to input the information on the type of imported/exported items, their worth, purpose, as well as your contact information.

By filling out a customs declaration form and attaching it to an internationally-bound parcel, you are helping to ensure customs officials have all the information they need to process your arrival smoothly.

Sign up to the monthly newsletter

Initiate your refund

Purchase details

Let us know details about the item

Claim authorisation

Confirm your details

Supporting documents

Supply documents as proof

Refund tracker

Track where you are in the process

Check out our reviews on TrustPilot

Questions?

Got any questions for us? We’d love to hear from you. You can get in touch with us by email on [email protected] or via our live chat.
Can I get my customs duty refunded?
If you’ve returned an item to a retailer abroad worth over £135, then most likely yes! There are a few caveats though. Certain items like alcohol and tobacco aren’t eligible.

And there are time limits too.

If you returned the item because it was damaged or defective, it can’t have first entered the UK more than 365 days ago. And if you returned the item because you didn’t want it anymore, it can’t have entered the UK more than 90 days ago.
How long does it take to get my refund?
How much will I get back?
Who will handle my claim?
What is a letter of authorisation?
Who are Duty Refunds?