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Paid customs duties, but had to return your purchase?

We can help you get your customs duty refunded, stress-free. Easy, simple, Duty Refunds.

De Minimis Value

De minimis value is the value of goods that can be imported into a country without being subject to duties or taxes.

The purpose of the de minimis value is to help small businesses by exempting low-value shipments from costly customs procedures. These shipments are cleared for import without the need for a formal declaration.

This value is set for each country.

In the UK, the de minimis value is £135. Customs are charged on goods worth over £135.

In the case of gifts, this threshold value is even lower. Import VAT is charged for all gifts worth over £39, while customs duty and import VAT have to be paid on gifts whose value exceeds £135.

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Questions?

Got any questions for us? We’d love to hear from you. You can get in touch with us by email on [email protected] or via our live chat.
Can I get my customs duty refunded?
If you’ve returned an item to a retailer abroad worth over £135, then most likely yes! There are a few caveats though. Certain items like alcohol and tobacco aren’t eligible.

And there are time limits too.

If you returned the item because it was damaged or defective, it can’t have first entered the UK more than 365 days ago. And if you returned the item because you didn’t want it anymore, it can’t have entered the UK more than 90 days ago.
How long does it take to get my refund?
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What is a letter of authorisation?
Who are Duty Refunds?