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Paid customs duties, but had to return your purchase?

We can help you get your customs duty refunded, stress-free. Easy, simple, Duty Refunds.

Import Duty

Import duty is a tax charged on goods imported into the UK.

The import duty rate depends on the type of goods and their origin. This tax is collected by HM Revenue and Customs.

The threshold value for import duty is £135.

According to the Rules of Origin under the Trade and Cooperation Agreement, the import duty rate for goods manufactured in the EU is 0%.

If the goods are manufactured outside the EU and worth over £135, import duty is charged. The amount that should be paid is determined according to the commodity codes. The type, material, and manufacturing process are taken into account.

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Questions?

Got any questions for us? We’d love to hear from you. You can get in touch with us by email on [email protected] or via our live chat.
Can I get my customs duty refunded?
If you’ve returned an item to a retailer abroad worth over £135, then most likely yes! There are a few caveats though. Certain items like alcohol and tobacco aren’t eligible.

And there are time limits too.

If you returned the item because it was damaged or defective, it can’t have first entered the UK more than 365 days ago. And if you returned the item because you didn’t want it anymore, it can’t have entered the UK more than 90 days ago.
How long does it take to get my refund?
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Who are Duty Refunds?