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Paid customs duties, but had to return your purchase?

We can help you get your customs duty refunded, stress-free. Easy, simple, Duty Refunds.

Import VAT

Import VAT is a tax charged on goods brought into the country from abroad. The standard rate of import VAT is 20%. It is paid for all commercial imports into the UK.

For goods below £135, import VAT is paid by the seller to HMRC. For shoppers, it’s included in the price at checkout. However, for orders above £135, import VAT has to be paid separately to HMRC.

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Questions?

Got any questions for us? We’d love to hear from you. You can get in touch with us by email on [email protected] or via our live chat.
Can I get my customs duty refunded?
If you’ve returned an item to a retailer abroad worth over £135, then most likely yes! There are a few caveats though. Certain items like alcohol and tobacco aren’t eligible.

And there are time limits too.

If you returned the item because it was damaged or defective, it can’t have first entered the UK more than 365 days ago. And if you returned the item because you didn’t want it anymore, it can’t have entered the UK more than 90 days ago.
How long does it take to get my refund?
How much will I get back?
Who will handle my claim?
What is a letter of authorisation?
Who are Duty Refunds?