Simple, fast, Duty Refunds
Getting your customs duty back on a returned purchase has never been so easy.
See how much you could get back today.
See how much you could get back today.
Initiate your refund
Purchase details
Let us know details about the item
Claim authorisation
Confirm your details
Supporting documents
Supply documents as proof
Refund tracker
Track where you are in the process
Time-saving for international shoppers
UK shoppers come to us because they want to avoid the hassle
of filling out endless forms and chasing customs invoices.
It doesn’t matter if you’ve returned motorcycle boots to Malta or an oil painting to Panama. You’ve paid the customs duty, and you should get a refund on that duty. Let us handle HMRC.
It doesn’t matter if you’ve returned motorcycle boots to Malta or an oil painting to Panama. You’ve paid the customs duty, and you should get a refund on that duty. Let us handle HMRC.
We make customs duty easy
Returning unwanted products should be a hassle-free process, no matter where you are. We simplify that process,
and save you the time of having to deal with HMRC.
If you’re thinking of returning an item abroad, or you have already, we can help you get your customs duty refund.
If you’re thinking of returning an item abroad, or you have already, we can help you get your customs duty refund.
How it works
01
Answer a few questions
We’ll ask you for some basic information about your international item return,
like how much it cost and what courier you used.
02
Meet your claim handler
We’ll pair you with a real person who will do all the heavy lifting with HMRC.
They’ll ask you to sign a letter giving Duty Refunds permission
to work on your behalf.
03
Get your refund
We prepare and submit the paperwork and your money goes straight into your
account — usually in about 4 weeks1.
Trusted to make customs duty easy and simple
Don’t just take our word for it, people across the UK are delighted with our help. Here’s the difference we’ve
made so far:
4.8*
TrustPilot rating
Hundreds of
claims processed
Average
refund £2502
Questions?
Got any questions for us? We’d love to hear from you.
You can get in touch with us by email on
[email protected]
or via our
live chat.
Can I get my customs duty refunded?
If you’ve returned an item to a retailer abroad worth over £135, then most likely yes! There are a few caveats though. Certain items like alcohol and tobacco aren’t eligible.
And there are time limits too.
If you returned the item because it was damaged or defective, it can’t have first entered the UK more than 365 days ago. And if you returned the item because you didn’t want it anymore, it can’t have entered the UK more than 90 days ago.
And there are time limits too.
If you returned the item because it was damaged or defective, it can’t have first entered the UK more than 365 days ago. And if you returned the item because you didn’t want it anymore, it can’t have entered the UK more than 90 days ago.
How long does it take to get my refund?
How much will I get back?
Who will handle my claim?
What is a letter of authorisation?
Who are Duty Refunds?
1 Most claims take 4 weeks to process from customer submission of proof of return to refund granted
by HMRC. Average time is based on all Duty Refunds claims from December 2021 to July 2022. Any delay in the
customer submitting valid documentation may elongate this timeline. Delays from HMRC are possible. Customers
will be kept up to date on the expected timeline throughout the claims process.
2 Average refund value based on total amount owed to Duty Refunds customers from HMRC December 2021-July 2022. Customers are charged a flat rate 15% service fee based on the total amount owed from HMRC.
2 Average refund value based on total amount owed to Duty Refunds customers from HMRC December 2021-July 2022. Customers are charged a flat rate 15% service fee based on the total amount owed from HMRC.