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Paid customs duties, but had to return your purchase?

We can help you get your customs duty refunded, stress-free. Easy, simple, Duty Refunds.

Goods and Services Tax (GST)

Goods and Services Tax (GST) is a term used in India, Australia, and Jersey to describe value-added tax (VAT) applied to most goods and services. The standard rate of GST is 20%. However, certain goods are exempt from GST.

Businesses must charge GST on all goods and services unless they are exempt. Businesses are responsible for collecting this tax and forwarding the funds to the government.

GST on imports

GST as a term also applies to imports. The rate depends on the type of imported goods, and certain goods are exempt from this tax.

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Questions?

Got any questions for us? We’d love to hear from you. You can get in touch with us by email on [email protected] or via our live chat.
Can I get my customs duty refunded?
If you’ve returned an item to a retailer abroad worth over £135, then most likely yes! There are a few caveats though. Certain items like alcohol and tobacco aren’t eligible.

And there are time limits too.

If you returned the item because it was damaged or defective, it can’t have first entered the UK more than 365 days ago. And if you returned the item because you didn’t want it anymore, it can’t have entered the UK more than 90 days ago.
How long does it take to get my refund?
How much will I get back?
Who will handle my claim?
What is a letter of authorisation?
Who are Duty Refunds?