If I order from Amazon Japan to the UK, will I have to pay VAT and import duty?
Will I receive the full amount of money?
Can I obtain a refund if the parcel is lost?
How long does response from HMRC take?
Does my refund include both VAT and customs duty?
Why do you need the tracking number?
What tracking number is required?
Can I obtain a refund if the item was exchanged and not refunded?
What information is required?
Can I obtain a refund if the parcel is overcharged?
Can I claim a refund if I purchased my order with a buy now pay later service, Klarna / Paypal?
My refund was processed a long time ago, can I still get a refund?
Are there any alternative refund documents I can provide instead?
Can I start a claim if I don’t have the courier documents?
Do you deal with duty refunds relating to goods purchased from outside the EU?
I don't have proof of refund, can my claim go ahead?
If the claim is rejected, do I still have to pay?
Can I obtain a refund if the parcel is not returned?
Can I have multiple claims?
What documents are required?
How much do you charge for your service?
What is proof of refund?
How do I submit a claim?
How will I receive the refund?
Can I claim a refund of customs duty on orders from eBay?
How long does the process take?
Who is responsible for paying customs duty?
When do I pay customs duty?
How to get an import tax refund?
Which goods are exempted from customs duty?
How do customs work when I order something online? How do I have to pay the custom duty fees?
Who will pay the customs duty, a sender or receiver?
How to apply for a repayment of import duty and VAT if you've overpaid?
What will happen if customs duty is not paid?
What is the period of limitation for claiming a customs duty refund?