If I order from Amazon Japan to the UK, will I have to pay VAT and import duty?
Will I receive the full amount of money?
Can I obtain a refund if the parcel is lost?
How long does response from HMRC take?
Can I obtain a refund if the item was exchanged and not refunded?
What information is required?
What tracking number is required?
Can I obtain a refund if the parcel is overcharged?
Does my refund include both VAT and customs duty?
Can I start a claim if I don’t have the courier documents?
Why do you need the tracking number?
I don't have proof of refund, can my claim go ahead?
My refund was processed a long time ago, can I still get a refund?
What documents are required?
If the claim is rejected, do I still have to pay?
Can I obtain a refund if the parcel is not returned?
Are there any alternative refund documents I can provide instead?
Do you deal with duty refunds relating to goods purchased from outside the EU?
How much do you charge for your service?
Can I claim a refund if I purchased my order with a buy now pay later service, Klarna / Paypal?
What is proof of refund?
How do I submit a claim?
Can I have multiple claims?
How will I receive the refund?
Can I claim a refund of customs duty on orders from eBay?
How long does the process take?
Who is responsible for paying customs duty?
When do I pay customs duty?
How to get an import tax refund?
Which goods are exempted from customs duty?
How do customs work when I order something online? How do I have to pay the custom duty fees?
Who will pay the customs duty, a sender or receiver?
How to apply for a repayment of import duty and VAT if you've overpaid?
What will happen if customs duty is not paid?
What is the period of limitation for claiming a customs duty refund?