If I order from Amazon Japan to the UK, will I have to pay VAT and import duty?
Will I receive the full amount of money?
Can I obtain a refund if the parcel is lost?
How long does response from HMRC take?
Can I obtain a refund if the item was exchanged and not refunded?
What information is required?
What tracking number is required?
Can I start a claim if I don’t have the courier documents?
I don't have proof of refund, can my claim go ahead?
My refund was processed a long time ago, can I still get a refund?
Can I obtain a refund if the parcel is overcharged?
If the claim is rejected, do I still have to pay?
Why do you need the tracking number?
What documents are required?
Do you deal with duty refunds relating to goods purchased from outside the EU?
Does my refund include both VAT and customs duty?
How much do you charge for your service?
Can I obtain a refund if the parcel is not returned?
Are there any alternative refund documents I can provide instead?
What is proof of refund?
Can I claim a refund if I purchased my order with a buy now pay later service, Klarna / Paypal?
How do I submit a claim?
Can I have multiple claims?
How will I receive the refund?
Can I claim a refund of customs duty on orders from eBay?
How long does the process take?
Who is responsible for paying customs duty?
When do I pay customs duty?
How to get an import tax refund?
Which goods are exempted from customs duty?
How do customs work when I order something online? How do I have to pay the custom duty fees?
Who will pay the customs duty, a sender or receiver?
How to apply for a repayment of import duty and VAT if you've overpaid?
What will happen if customs duty is not paid?
What is the period of limitation for claiming a customs duty refund?